Terms & Conditions
Please read these terms and conditions (these 'Terms') carefully as they contain important information about your rights and obligations when using this website (the 'Website').
We, Debbie Vayanos Design Limited (trading as Raven Millinery), own and operate this Website. We're a limited company registered in England and Wales under company number: 08925957 having our registered office at 72 Burneside Road, Kendal, LA9 4RT. Our telephone number is +44 0 78809 81417. Our email address is info@ravenmillinery.com.
Definitions:
This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Terms’ and 'Conditions') upon which we will sell the Goods and supply the Services to you.
“We/Us/Our” refer to Raven Millinery
"You/your/yours" means the buyer/purchaser
'Goods' means the goods listed on our website ('the Website') which we may supply.
'Services' means the services listed on the Website which we may supply.
'Business Day' means a day other than a Saturday, Sunday, or public holidays.
Online Store Terms:
Before confirming your order please read through these Conditions and in particular our cancellation and returns policy and limitation of our liability. By ordering any of the Goods and/or Services, you agree to be legally bound by these Conditions.
By using the Website you are agreeing to comply with and be bound by these Terms regarding the use of the Website in consideration for us allowing you to access and use the Website. Use of the Website includes accessing or browsing the Website. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We reserve the right to change these Terms at any time. We will take reasonable steps to make you aware of any changes to the Terms, for example by posting them on the Website. You agree to be bound by the version of these Terms displayed on the Website at the time you use it.
These Terms refer to the following, which also apply when using this Website:
Privacy Policy, which can be found at https://www.ravenmillinery.com/privacy-policy
Terms & Conditions, which can be found at www.ravenmillinery.com/terms-conditions
We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications, and availability at any time.
Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
All Contracts are concluded in English only.
Our store is hosted on Squarespace. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Price
Prices are subject to alteration without notice; however, once we have accepted and confirmed an order, the price for that item(s) will not change.
All prices shown are in GBP (£ sterling) and unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered). Prices and any other charges quoted on the order page are based on delivery of the Goods and performance of the Services in the United Kingdom unless otherwise specified.
Whilst every effort is made to ensure prices are correct, occasional errors or other technical problems may result in inaccurate prices being shown. In such cases, we are not required to honour incorrect prices.
Section 2 - Orders, Products, and Services
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. Due to differences in monitor and browser settings every computer screen will display colour differently; we cannot guarantee that the colour of the item will be an exact match as seen on your screen. If unsure of a colour we highly recommend you contact us to see if colour samples are available before ordering.
All hats are carefully made individually to order by hand, therefore minor differences in each piece are to be expected. This is part of the beauty and appeal of handmade items and is not considered faulty.
Estimated dispatch times are listed with each product. There may be times when it is necessary to allow more time for sourcing out-of-stock materials or to find unusual fabric requests on Bespoke/Special Orders etc. If we foresee delays, we will notify you as soon as possible with an expected despatch date.
All orders are subject to availability. If we are unable to supply you with the Goods and/or Services in your order, due to matters such as unavailability of stock, materials, or an Event Outside Our Control or because we have identified a mistake in the description of the Goods and/or Services or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
We will send a 'Confirmation Notice' via email to confirm your purchase and order, making a contract between us. Another 'Confirmation Notice' will be emailed to you when we have dispatched the Goods and/or shall be providing the requested Services.
We may make changes to these Conditions: (a) as minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements; (b) as a result of changes in any relevant laws and regulatory requirements; (c) as a result of changes in how we accept payment from you; (d) as changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price. If we make any changes in accordance with this paragraph, we will give you written notice of the changes before we supply the Goods and/or Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.
Section 3 - Payment and Account Information
Payment can be made by any major credit or debit card or by using a PayPal account. By placing an order, you consent to payment being charged to your debit/credit card account or PayPal account as provided on the order form.
For bespoke and commission orders you must pay 50% of the price of the Goods in advance. We will take payment for the remaining 50% balance when we have sent you an invoice for the Goods on completion. You must pay the amount of our invoice within 3 days of the date of invoice and this is before we can send any products to you or they are collected. Failure to pay an invoice on time will incur interest payments at the rate of 3%, accruing daily from the due date until the date of payment.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
Section 4 - Delivery
All UK orders will be sent by Royal Mail Next Day Guaranteed Delivery which includes proof of postage and receipt of delivery, transit insurance, and Track & Trace (where you can trace your parcel online at www.royalmail.com). All goods sent outside the UK will be sent by a tracked courier service.
The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.
Any dates quoted for delivery of the Goods are approximate only.
If you have agreed to collect the Goods from our premises, you must collect the Goods during our working hours of 9am to 5pm on or within 3 Business Days of the date we notify you that the Goods are ready for collection.
If we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.
If a customer is not available when delivery is attempted, and does not make alternative arrangements with the shipping company, and does not collect their parcel from the Delivery Office/Sorting office within the allotted time, and the parcel is returned to us, then the customer will be charged for the return shipping to us, and then for the second shipping cost back to the customer.
You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged, or not as described. While we do our best to pack the Goods securely, we cannot accept any liability for any damage or deterioration in the Goods which occurs, for any reason, while the Goods are in transit to you.
Overseas orders
We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs. When shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
Section 5 - Cancellation, Exchange, Returns, Refunds
You will not have a right to cancel the Contract for goods that are made-to-order, bespoke, or customised. This policy does not affect your statutory rights.
Cancelling before Confirmation Notice
You may cancel your order for the Goods and/or Services by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice which will arrive via email. You may notify us of your decision to cancel by: Telephone on +44 0 78809 81417; Email at info@ravenmillinery.com
Cancellation after Confirmation Notice - (products that are NOT made-to-order, bespoke, or customised)
We are happy to offer an exchange or refund for the Goods and/or Services provided a returns note is requested from us within 7 days of receipt, and the items are returned to Raven Millinery within 14 days starting with and including the day after we send you a Confirmation Notice.
To request a returns note within 7 days of receipt, you can email us at info@ravenmillinery.com
If you cancel the Contract after we have begun the supply of the Services in accordance with your request, you must pay us for the Services we supplied to you before we received notice of your cancellation.
Section 6 - Return of Goods
Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.
To be eligible for a return, the following requirements will need to be met:
All returns must be in perfect condition and complete with their original tags still attached.
Your item must be unworn, unmarked, or undamaged and in the same condition that you received it. It must also be in the original packaging.
You must return the Goods at your own risk and at your own cost unless the item is faulty in which case a full refund will be issued including the initial and return postage costs.
If you are shipping an item over £50, we strongly recommend you use a trackable shipping service or purchase shipping insurance as we take no responsibility for the loss or damage of returned items in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
A refund will be issued to the original account that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, excluding shipping costs and any taxes or import duties incurred.
If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics, or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.
Section 7 - Risk and Title
The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
Section 8 - Complaints
If you have a comment, concern, or complaint about any Goods and Services you have purchased from us, please contact us by telephone on +44 0 78809 81417, by email at info@ravenmillinery.com, or by post at 72 Burneside Road, Kendal, LA9 4RT.
Section 9 - Liability and Indemnity
We have a duty to supply Goods and Services to you that conform to the Contract including a duty to ensure that (a) the Goods are as described in the contract; (b) the Goods correspond to any samples we have sent you; (c) the Goods are fit for any purpose you specifically told us they were required for, and are not faulty; (d) the Services are carried out with reasonable care and skill.
You are purchasing the Goods and/or Services as a consumer. If you purchase the Goods and/or Services for any business purpose including for resale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.
We will not be responsible for any delay in delivering the Goods and performing the Services if (a) we have asked you to provide specified information that is necessary for delivering the Goods and performing the Services and; (b) you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.
Section 10 - Our Rights of Termination
We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.
Section 11 - Events Outside Our Control
Except for our obligations under this section, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure, or accident outside our reasonable control ('Event Outside Our Control').
We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control. We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.
Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods and Services which we have been unable to deliver to you.
Section 12 - Use of Personal Data
We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Policy, which can be found at https://www.ravenmillinery.com/privacy-policy.
In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Policy, and unless the information is necessary for a reason specified in the UK General Data Protection Regulation (UK GDPR) we will only process it with your consent. Before receiving your information we'll endeavour to provide the information required by the UK GDPR.
Section 13 - Cookies
This website makes use of cookies: text files containing small amounts of information which are downloaded to your device when you visit a website. The website can subsequently retrieve the cookie, which provides useful information. For more information about our cookie usage, please see our Privacy Policy which can be found at https://www.ravenmillinery.com/privacy-policy.
Section 14 - Third Party Rights
Except for our affiliates, directors, employees, or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Section 15 - Alternative Dispute Resolution
In the event of a dispute concerning these Conditions or the Contract, including their interpretation and their application to the circumstances giving rise to the dispute, you or we may refer the dispute to Alternative Dispute Resolution 'ADR'.
Section 16 - Governing Law & Jurisdiction
These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales, you are always entitled to any compulsory consumer protections applicable in the country where you live.
You can bring legal proceedings in respect of the Goods or Services or Goods and Services in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Northern Ireland or England and Wales. If you live in the EU, you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of your home country or England and Wales.
Section 17 - Access
You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
We make reasonable efforts to ensure that the Website is available to view and use 24 hours a day throughout each year; however, this is not guaranteed. The Website may be temporarily unavailable at any time because of server or systems failure or other technical issues, or reasons that are beyond our control, required updating, maintenance, or repair. Where possible, we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
Section 18 - Intellectual property
In these Terms, Intellectual Property Rights mean copyright (including design copyrights), trademarks, patent, database, and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in software, design, materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Debbie Vayanos Design Limited (trading as Raven Millinery), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).
The software code contained in and related to the Website and the materials on the Website including text, images, videos, photographs, and other materials are protected by Intellectual Property Rights owned by us and our licensors. You acknowledge that the Intellectual Property Rights in the Website and any software code used with and material supplied as part of the Website shall remain with us or our licensors.
Subject to Section 19 you may: (a) retrieve and display materials on the Website on a computer screen; (b) download and store in electronic form materials on the Website; and (c) copy and print one copy only of materials on the Website.
Copying, downloading, storing, or printing the materials on the Website for any reason other than personal use is expressly prohibited.
You agree that you will not (and will not assist or facilitate any third party to) otherwise reproduce, modify, copy, distribute, transmit, publish, display, commercially exploit or create derivative works from any of the materials on the Website.
No license is granted to you to use any of our trademarks or those of our affiliated companies.
You agree that you will not use our Intellectual Property Rights in any way other than allowed under these Terms and any infringement by you of our Intellectual Property Rights will be a breach of these Terms.
Section 19 - Use of the Website
You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these Terms as may be amended from time to time without notice to you.
Provided that you comply with the other provisions of this section, you may download or print one copy only of pages of our website for your own private use.
You must not: (a) download or print pages of the Website for commercial use; (b) alter the content of any webpage you download or print; or (c) use any images, videos, or photographs on the webpage without the accompanying text.
You must: (a) keep intact all and any copyright and proprietary notices accompanying or attached to the materials on the Website you download, copy, store or print; (b) acknowledge us as the owners of the content of the Website; (c) erase any pages of the Website or materials on those pages downloaded other than in accordance with this clause, and (d) destroy any pages of the Website or materials on those pages printed other than in accordance with this clause.
You must not modify, adapt, translate, reverse engineer, decompile or disassemble any code or program used by or in connection with the Website. You must contact us to request our consent if you wish to take any such action to create an interoperable program and we may provide such consent if you provide us with the information we request.
We provide access to and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.
We reserve the right to: (a) Make changes to the information or materials on this Website at any time; (b) Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party; (c) Refuse to post material on the Website or to remove material already posted on the Website
You may not use the Website for any of the following purposes: (a) Disseminating any unlawful, harassing, libellous, abusive, threatening, fraudulent, malicious, harmful, vulgar, obscene, or otherwise objectionable material; (b) Stalking, harassing, threatening, blackmailing any person or violating or interfering with the rights of any other person including their right to privacy; (c) Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise; (d) Breaching any applicable local, national or international laws, regulations or code of practice; (e) Gaining unauthorised access to other computer systems; (f) Interfering with any other person's use or enjoyment of the Website; (g) Breaching any laws concerning the use of public telecommunications networks; (h) Interfering with, disrupting or damaging networks or websites connected to the Website; (i) Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website or the contents of the Website; (j) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation; (k)To create and/or publish your own database that features all or substantial parts of the Website or the contents of the Website; (l) Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner; (m) Selling or re-selling or using for commercial purposes any of the content of or access to the Website or using for commercial purposes any of the content of or access to the Website; (n) To represent to others that there is any connection between the Website and your business or your views and opinions or that we endorse you or anything connected to you
In addition, you must not: (a) Knowingly introduce viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website; (b) Impersonate any other person or fraudulently provide us with incorrect information; (c) Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it; (d) Attack the Website via a denial-of-service attack or a distributed denial-of service attack; (e) Damage, disrupt or interfere with any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website; (f) Remove any copyright notice or notice of any other intellectual property right from the Website or any materials on the Website
Suspending or terminating your access
We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if: (a) You breach these Terms (repeatedly or otherwise); (b) You are impersonating any other person or entity; (c) When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you or your identity; (d) We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent, defamatory or illegal activity on the Website
Linking to the Website
You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.
Any agreed link must: (a) Be to the Website's homepage and not to any other page on the Website; (b) Be established from a website or document that is owned by you and does not contain content that is offensive, controversial, defamatory, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted; (c) Be provided in such a way that is fair and legal and does not damage our reputation or take advantage of it; (d) Not suggest any form of association, approval or endorsement on our part where none exists; (e) Not cause the Website or content on the Website to be embedded in or 'framed' by any other website; (f)Not cause the content of the Website to be displayed differently from the way it appears on the Website.
We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.
We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.
External links
To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for: (a) The privacy practices of such websites; (b) The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; (c) The use which others make of these websites; (d) Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources
Section 20 - Disclaimer
The content on the Website is provided for general information only. It is not intended to be advice on which you should rely. It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements.
We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Terms or required by law).
We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
You are responsible for maintaining appropriate anti-virus software on and appropriately configuring the technological devices, platform and computer programs you use to access the Website that are in your control. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.