Raven hats and headpieces are handmade in our Lake District studio. Each piece is carefully packaged and beautifully presented, ready to arrive with you safely.

Bespoke and Collection pieces are made to order, while ready-to-wear pieces ship within 1–2 days. Please check the estimated making and delivery time shown on each product page when ordering. If we expect your order to take longer than stated, we will contact you as soon as possible.

Please ensure that all delivery information, including the delivery address, is correct when placing your order. Raven Millinery cannot be held responsible for delays caused by incorrect information, customs processes or circumstances outside our control.

UK delivery: Shipping costs will be shown at checkout. We will send your piece via Royal Mail using a tracked, fully insured, and guaranteed next-day delivery service. Once dispatched, we will email you with your tracking details.

INTERNATIONAL: International shipping costs will be shown at checkout.

Your piece will be sent using a tracked and fully insured international delivery service. Once dispatched, we will email you with your tracking details.

Please note that any import taxes, customs charges, tariffs or duties applied by the destination country are the responsibility of the purchaser and are not included in the shipping cost.

If you need your order for a particular date, please contact us before ordering.

Depending on our current workload, the piece you are ordering and the delivery destination, we may be able to offer an expedited service. If additional costs are involved, we will always discuss these with you and confirm them before proceeding.

We also recommend adding your event date to the order notes when purchasing for a specific occasion.

Firstly, thank you for your support and for making a purchase from Raven Millinery. We hope that you will be delighted with your purchase.If, for any reason, your purchase does not meet your expectations, we are happy to offer an exchange or refund where possible. Please contact us within 14 days of receiving your item to request a return. Once your return is approved, you have a further 14 days to send it back to Raven Millinery.

We regret that we cannot accept returns or offer refunds on bespoke, personalised, or customised pieces made specifically to your requirements, unless they are faulty. This does not affect your statutory rights.

To be eligible for a return, the following requirements will need to be met:

• All returns must be in perfect condition and complete with their original tags still attached.
• Your item must be unworn, unmarked or undamaged and in the same condition that you received it. It must also be in the original packaging.
• The cost of returning items is the responsibility of you, the purchaser, unless the item is faulty in which case a full refund will be issued including the initial and return postage costs.
• If you are shipping an item over £50, we strongly recommend you use a trackable shipping service or purchase shipping insurance as we take no responsibility for the loss or damage of returned items in transit.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will issue a refund to the original payment method within 5 days of receiving the return. This will include the value of the returned item and the original delivery cost, where applicable. Any additional cost paid for an upgraded or express delivery service, return postage, import duties or taxes will not be refunded.

If you want an exchange or need to report a faulty item, please contact us.

Design and colour variations:
All Raven hats are completely handmade in our Lake District studio. The nature of this means orders may vary slightly, bringing individuality and a unique charm to each piece.

Natural materials such as feathers will almost always differ slightly from the sample. Such variations are not faults, and will not entitle customers to a refund or exchange unless the variation significantly affects the style or quality of the hat.

Colours are represented as close as possible on our online store. Please keep in mind colours may vary on computer screens. If you are unsure of a colour matching your outfit, please contact us for more information before you purchase.

Return Address

To return your product, please mail your product back to: Raven Millinery, 72 Burneside Road, Kendal, Cumbria. LA9 4RT. We will email you on receipt of the goods to confirm that your return will be processed.